Privacy policy

Last Updated: February 9, 2026

Hengen Miller, Inc. (“Hengen Miller,” “we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide business, institutional, and government customers with a curated shopping and procurement experience.

Hengen Miller, Inc. is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Scope & Intended Use

The Services are intended for business-to-business (B2B) transactions, including commercial entities, contractors, utilities, healthcare institutions, and government agencies. The Services are not intended for consumer personal use.

2. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to an individual or organization representative. Personal information does not include data that has been anonymized or de-identified.

Categories of Personal Information We May Collect

Depending on how you interact with the Services and as permitted by law, we may collect:

Contact details: name, company name, job title, address, billing and shipping addresses, phone number, email address
Financial information: payment card data, financial account information, transaction details, payment confirmations
Account information: usernames, passwords, preferences, settings
Transaction information: products viewed, purchased, returned, exchanged, or canceled
Communications: customer service inquiries, emails, uploaded documents, and correspondence
Device information: IP address, browser type, device identifiers, network information
Usage data: interaction with the Services, pages viewed, navigation patterns
Compliance documentation: tax exemption certificates, government certifications, contractual records

3. Sources of Personal Information

We collect personal information from:

Directly from you, when you place orders, create accounts, communicate with us, or submit documentation
Automatically, through cookies and similar technologies when you use the Services
Service providers, including Shopify and payment processors
Business partners and third parties, where permitted by law

4. How We Use Personal Information

We use personal information to:

Provide, operate, and improve Services
Process payments, orders, returns, and exchanges
Manage customer and vendor relationships
Authenticate users and secure accounts
Communicate regarding orders, accounts, and support inquiries
Personalize and improve the user experience
Conduct marketing and promotional activities where permitted
Detect and prevent fraud or unauthorized activity
Comply with legal, regulatory, contractual, and government requirements

5. Marketing & Advertising

We may use personal information for marketing and promotional communications, including email or online advertising. Where required by law, you may opt out of marketing communications using the unsubscribe mechanism provided.

We may use Shopify-supported advertising tools that rely on aggregated or activity-based data across merchants. Your rights related to such processing are described below.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable core website functionality
Remember preferences
Analyze traffic and usage
Improve security and performance

You may control cookies through your browser settings. Disabling cookies may affect site functionality.

7. How We Disclose Personal Information

We do not sell personal information.

We may disclose personal information:

To Shopify, payment processors, shipping providers, IT vendors, analytics providers, and other service providers
To government agencies, auditors, or regulators when required by law, regulation, or contract
To business and marketing partners for permitted advertising purposes
When you direct or consent to disclosure
In connection with a merger, acquisition, restructuring, or asset sale
To protect our rights, enforce agreements, or comply with legal process

All third parties are required to protect information consistent with this Privacy Policy.

8. Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted to the Services may be processed by Shopify and its service providers, including in jurisdictions outside your country of residence.

Certain enhanced Shopify features use data derived from interactions with our store and other merchants. In those cases, Shopify acts as the data controller for that processing and is responsible for responding to privacy rights requests related to such processing.

You may learn more at:
https://privacy.shopify.com/en
and exercise rights via:
https://privacy.shopify.com/en/privacy-portal

9. Government, DLA, DoD & Contractual Data

Information collected or processed in connection with government contracts, including those administered by the Department of Defense (DoD), Defense Logistics Agency (DLA), or Defense Contract Management Agency (DCMA), may be:

Retained as required by FAR, DFARS, or contract terms
Subject to audit, inspection, or disclosure as required by law or contract
Exempt from deletion requests where retention is legally or contractually required

10. Data Retention

We retain personal information only as long as necessary to:

Fulfill business and contractual obligations
Comply with legal, tax, regulatory, and audit requirements
Resolve disputes and enforce agreements

Retention periods vary depending on data type and applicable obligations.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security. Information transmitted electronically is done at your own risk.

12. Your Rights & Choices

Depending on where you reside, you may have rights to:

Access or know what personal information we hold
Request correction of inaccurate information
Request deletion of personal information
Request portability of personal information
Opt out of the “sale” or “sharing” of personal information for targeted advertising

If you use Global Privacy Control (GPC) signals, we will honor them where legally required.

Requests may be limited or denied where permitted by law, including for compliance, contractual, or security reasons.

13. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act (CCPA) and related laws. Most information collected by Hengen Miller, Inc. is subject to B2B, employment, or legal-compliance exemptions. We do not sell personal information.

14. International Transfers

Personal information may be transferred, stored, or processed outside your country of residence. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

15. Children’s Privacy

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

16. Third-Party Links

The Services may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date. Continued use of the Services constitutes acceptance of the revised Policy.

18. Contact Information

If you have questions or wish to exercise privacy rights, contact:

Hengen Miller, Inc.
1313 Simpson Way, Suite K
Escondido, CA 92029
United States
Email: sales@hengenmiller.com
Phone: (800) 526-4644

Contact Us Today